Patient Rights and Responsibilities

Understanding your rights and responsibilities as a patient at Hope Wellness

Last updated: July 2024

PATIENT RIGHTS

All patients treated by Hope Wellness have the right to:

Receive care without discrimination based on age, race, ethnicity, national origin, religion, disability, sex, sexual orientation, gender identity, or source of payment.
Be treated with dignity and respect by all staff members, clinicians, and other patients.
Receive information about your diagnosis, treatment options, and alternatives in terms you can understand.
Participate in decisions about your care and treatment plan.
Refuse treatment to the extent permitted by law and be informed of the potential consequences.
Privacy and confidentiality regarding your personal and medical information in accordance with HIPAA and other applicable laws.
Access your medical records in accordance with Hope Wellness policies and applicable laws.
Receive information about Hope Wellness services, providers, and your rights and responsibilities.
Voice complaints about the care provided and have those complaints reviewed without fear of retribution.
Designate a representative to make healthcare decisions on your behalf if you are unable to do so.
Receive emergency care when needed without unnecessary delay.
Receive information about charges for services, payment policies, and your financial responsibility.

As a patient at Hope Wellness, you have the responsibility to:

Be considerate and respectful of other patients, staff, and property.
Provide accurate and complete information about your health history, current medications, and any changes in your condition.
Actively participate in your care and treatment plan.
Ask questions when you do not understand information or instructions.
Follow the treatment plan recommended by your healthcare provider or discuss alternatives.
Keep appointments or notify Hope Wellness in advance if you need to cancel.
Provide accurate insurance information and fulfill financial obligations.
Inform your provider about any advance directives or changes to advance directives.
Notify staff of any safety concerns or suggestions for improvement.
Be cooperative and understanding with staff who are providing care.

Hope Wellness provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)

Hope Wellness also provides free language services to people whose primary language is not English, such as:

If you need these services, please contact our Patient Rights Coordinator at (555) 123-4567.

For more information about your rights and our policies, please refer to the following resources:

Privacy Policy
Information about how we protect your health information
Non-discrimination Policy
Our commitment to providing care without discrimination
Financial Policy
Information about billing, insurance, and payment options